I paid well on the price of a new laptop for a plan that does not comply with the agreement. We bought a Currys laptop in 2012 and paid $259 $US for Premier Whatever Happens insurance coverage. The directive states that if a repair takes more than seven days, from the time it is reserved for your local curries, you are entitled to a replacement or vouchers of equal value. He adds that in this case, the store will lend you a laptop. As you say, “It seems that they are not concerned about the welfare of customers or compliance with an agreement, but only about how they appear in the press. This is not a good way to operate a retail business. Martin Lewis is a registered trademark of Martin S Lewis. Shows the best cards and credits you`re most likely to get. MoneySavingExpert.com is part of the MoneySuperMarket group, but it is completely independent from an editorial point of way. Their position of putting consumers first is protected and enshrined in the legally binding SSM drafting code. Our TravelMoneyMax tool compares offices to the maximum approach to your vacation money. Our broadband unbundling tool is the cheapest broadband, phone and TV. We use cookies to make the site easier to use.
Read our cookie policy. Currys PC World`s Knowhow Service is known in this section for its attempts to deliver, install or repair electrical objects – 87% of critics on Trustpilot consider it bad and many tell a similar story. We think it`s important that you understand the strengths and limitations of the site. We are a journalistic website that aims to provide the best moneySaving guides, tips, tools and techniques, but we can`t guarantee to be perfect, so know that you can use the information at your peril and we can take no responsibility if something goes wrong. There is no attempt to explain why you have been discouraged for so long. Turbo increases your credit chances and get your Experian credit report free. Please read the full terms and conditions, the privacy policy, the Q-A cookies, how this site is funded and the editorial code. The last attempt lasted 28 days, and I had to hunt 11 times after the updates. I was promised a voucher to replace it, but when it did not arrive, I was told that my application had been refused and that I had to accept the delayed repair. He promised a coupon if I needed a replacement, but I was rejected when Knowhow failed to fix it, I suspect the age of your laptop is the cause of its intransigence, but Currys denies this: “We don`t exclude specially aged products from repairing or damping.
Each case is assessed on its own merits and will be examined against specific conditions. We took our laptop for repair on December 22 and were told it would be ready for pickup on January 4. As it lasted more than seven days, I requested replacement or refund in the vouchers. The representative said that because we had asked to recover all the data (another free benefit of the policy) that extends the warranty by seven days. He went on to say that the policy required Curry to complete the repairs within seven days, but did not specify how long it could take them to return the item.